Shipping & Returns

Shipping

We offer complementary ground shipping for all orders over $100 within the United States.

Worldwide shipping is available for a flat fee of $75 anywhere outside of the United States. Please note that duties and taxes are the responsibility of the customer.

Please proceed to checkout to view faster shipping options and pricing available for your order. 

Return Policy

You have the option to return any product within 14 days of delivery, with the exception of made to order styles and masks, which are final sale and not eligible for return or exchange.

LBV will provide a complementary return shipping label for customers in the US, while International customers will be required to cover the cost of return shipping.

Returned products must be unworn, in its original new condition, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete, or soiled product will not be eligible for a refund or exchange.

Please follow the returns procedure below.

1. Navigate to the returns center.
2. Enter your order number and email address to start.
3. Follow the instructions to select the items you want to return and indicate the reason for return.
4. Once your request is approved, you will get a confirmation email with shipping guidelines.
5. Place the items you wish to return, as well as a copy of your receipt, inside the box in which you received your order.
6. Place the pre-paid return label provided on the outside of the package.
7. Once your package is prepared, there are two options: you can drop off your package at the circulation center (post office, UPS store, etc) of the shipping carrier listed on the return label, or schedule a pickup of the package on the carrier’s website.
8. Returns must be shipped within 14 days of delivery. Returns made after 14 days will not be accepted.

In case of return, please allow 7 days for your refund to be processed. A confirmation email will be sent to you.

The refund will be issued to the original form of payment. Delays may occur with your bank or credit card posting the refund to your account.