Frequently Asked Questions
What is your return policy?
If for any reason you are not satisfied with your LBV purchase, you may return clean, unworn items with original tags attached. You have 21 days from receipt of your order to ship your return. Your refund will be credited to the original form of payment used to make your purchase. Items marked as final sale cannot be returned or exchanged, no exceptions.
How can I start a return?
Can I exchange my items instead of returning them?
Yes, you can exchange your items. Click here to start your exchange.
Can I cancel or modify my order?
You can cancel or modify your order as long as it hasn’t shipped yet. Please send us an email at email@example.com so we can assist you.
How much does shipping cost?
We offer Free Shipping for orders $125+.
All other shipping costs are calculated at checkout.
Where is my order?
Once we’ve shipped your order, you’ll receive a shipping confirmation email with a tracking number to check the status of your delivery. It may take 24 hours for tracking updates to appear.
How long does your shipping take?
We do our best to ship out packages within 1-2 business days of receiving your order. Standard U.S. packages usually take 5-7 business days to reach their destination once shipped. Within the U.S., we also offer express shipping at an extra cost.
Where do you ship to?
We ship globally.
An item in my order is wrong—what do I do?
We’re so sorry! Email us at firstname.lastname@example.org so we can make it right. And please be sure to reach out to us instead of starting a return so we can troubleshoot.
Do you have a rewards program?
Yes! LBV. has a points-based rewards program and all shoppers who sign up for an account will start earning right away. You’ll earn points every time you shop and for things like leaving a review. The points you earn can be redeemed for discounts at checkout. So what are you waiting for?
SHIPPING & RETURNS
U.S. Shipping Options:
UPS Standard, UPS Priority
You may return clean, unworn items with original tags attached. You have 21 days from receipt of your order to ship your return. Your refund will be credited to the original form of payment used to make your purchase.
We typically process returns within 2 days of receiving them at our HQ.