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Frequently asked questions

Once we’ve shipped your order, you’ll receive a shippingconfirmationemail with a tracking number to check the status of your delivery. It may take 24 hours for tracking updates to appear.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer due to high demand, but we’ll do our best to keep delays to a minimum.

We do our best to ensure the timely delivery of all orders. When selecting your domestic or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.

We ship wherever you are! We offer both Domestic and International shipping options.

We’re so sorry! Email us at orders@lbvofficial.com so we can make it right. And please be sure to reach out to us instead of starting a return so we can troubleshoot.

Yes! LBV. has a points-based rewards program and all shoppers who sign up for an account will start earning right away. You’ll earn points every time you shop and for things like leaving a review. The points you earn can be redeemed for discounts at checkout. So what are you waiting for? Sign up here.

LIVE SUPPORT

We are available to chat during our hours of operation, Monday-Friday 10:30am-4:00pm Pacific Standard Time. Just click below! 

Chat with us!

EMAIL

Email us anytime and we will get back to you within 24-48 hours.

Order Inquiries: orders@lbvofficial.com

Return Inquiries: returns@lbvofficial.com

General Inquiries: contact@lbvofficial.com

We want you to love your purchase, so If for any reason you’re not satisfied with your LBV purchase, you may return clean, unworn items with original tags attached. You have 21 days from receipt of your order to ship your return. Your refund will be credited to the original form of payment used to make your purchase.

You can view our full return policy here. Items marked as final sale cannot be returned or exchanged, no exceptions.

It’s as easy as clicking here or you can paste this url into your search browser https://lbv.loopreturns.com or you can contact us by email at returns@lbvofficial.com.

Think you might like something else? Let's do it. You can get started here.

Depending on the status of your order, it may be possible to update shipping address, cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any changes to your purchase, please email our Customer Service team at orders@lbvofficial.com  as soon as possible and we’ll see what we can do.

We offer Free Shipping for orders $125+. (Yay!)

All other shipping costs may vary. View what's currently available at checkout.

Please note that duties and taxes are the responsibility of the customer.

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